Return & Refund Policy

Last updated: August 19, 2026

We want you to feel confident shopping with Zemi Naturals. Because many of our products are small-batch personal care, skincare, hair care, bath, body, home-care, and other hygiene-sensitive goods, our return policy is designed to protect both customer satisfaction and product integrity.

Return window

Return requests must be submitted within 30 days of delivery. The return window begins when tracking shows the order as delivered, so it will not expire before the customer receives the item.

Eligible returns

Unopened, unused, and resalable products in their original packaging may be eligible for return. To request a return, email contact@zemi-yucayeke.com with your order number, the item you wish to return, and the reason for the request. Please wait for return instructions before sending an item back.

Personal-care and hygiene-sensitive items

For health, hygiene, and product-integrity reasons, opened or used skincare, soaps, hair products, bath and body products, cosmetics, oral-care products, pet-care products, and other personal-care or hygiene-sensitive goods are not eligible for return unless they arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. If an item is damaged, defective, leaking, or incorrect, contact us within 7 days of delivery at contact@zemi-yucayeke.com and include your order number and clear photos when possible. We will review the issue and, when appropriate, arrange a replacement, store credit, or refund.

Return shipping

Unless the return is due to our error or a damaged or defective item, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law or the return resulted from our error. We recommend using a trackable shipping method for approved returns.

Refund processing

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are generally processed within 5–10 business days after inspection to the original payment method. Your bank or card issuer may require additional time to post the credit.

Exchanges

For eligible unopened and unused merchandise, contact us within the 30-day return window to request an exchange. Availability is not guaranteed. For hygiene-sensitive goods, exchanges are subject to the same restrictions as returns.

Final-sale and non-returnable items

Gift cards, personalized or custom-made items, clearance or explicitly marked final-sale items, and opened or used hygiene-sensitive goods are not returnable except where required by law or when an item arrives damaged, defective, or incorrect.

Contact

For return, refund, or exchange questions, contact Zemi Naturals at contact@zemi-yucayeke.com. Please include your order number so we can assist you efficiently.